All of your email account that hosted with MultipleCloud cannot sent outgoing email by default. We take this measure to completely stop spam email in the first place. For client’s domains that need to send outgoing email, please send us your domain list and we will place your domain to allow list. Otherwise, client’s domains…
Once you delete your domain in cloudPanel, our system do not update domain quota automatically. So you cannot add new domain immediately. We are sorry for any inconvenience that may caused. Our domain quota will be refresh everyday or you can contact us to have our support staff manually refresh it ASAP. We are in…
When you reach to your website and see your website page show it as suspended. It’s because your website is over resource usage (Bandwidth/Disk space/CPU abuse) or Overdue payment. Please contact us for further detail as soon as possible for get re-activate again. Note: If your website was suspended due to bandwidth or disk space…
Once you add domain and upload your file to document root, you should see your website showing correctly. However if your website still see default page It’s seem apache server not restart yet. You can request us to restart it ASAP.
Typically, when you reach any website, it will have default file to serve in first page eg., index.php, index.html etc. Index manager allow you to set order of these file will be served by default. 1. Login to cloudPanel 2. Click “index manager” menu 3. You can set order by click on file name in…