When you install some CMS, there are requirement of chmod to 777 for folder and 666 for file to allow write permission. However, at MultipleCloud, you do not need to chmod to 777 (folder) or 666 (file). Because folder can have write permission at 755 for folder and 644 for file. Our system is the…
We offer free migration for our client that migrate their website to MultipleCloud. However, if you would like to migrate your website yourself, you can follow simple instruction here. 1. Get File in .zip format and database (.sql file which can export via phpMyadmin) from old hosting. 2. Login to cloudPanel 3. Add domain. Instruction…
Private name server or Custom name server is your own unique name server that only use by you. You can create it at your domain registrar and then you will have your own name server, for example: ns1.yourdomain.com, ns2.yourdomain.com We have include official tutorial of 3 major registrar in this post, Godaddy, namecheap, name.com. If…
If FTP access is not working, there are several reason. 1. Please check that login credentials is correct. If you are sure that are correct, please contact us to check further. 2. Your firewall could be blocking it. 3. Enter incorrect hostname, valid hostname should be IP address or domain (without http://www.) If are none…
There are troubleshooting guide when your website cannot access. We have listed in below. 1. Check you name server – Go to intodns.com and enter your domain, check if your dns is correct. 2. IP blocking – It may that your computer ip was somehow blocked by our server, please go to whatismyip.com and send…
