Cannot access my website

There are troubleshooting guide when your website cannot access. We have listed in below.

1. Check you name server – Go to and enter your domain, check if your dns is correct.

2. IP blocking – It may that your computer ip was somehow blocked by our server, please go to and send us your computer ip address. Then we will check further.

3. Do traceroute by open command prompt and type “tracert ip” where ip is our server ip that you having trouble. Traceroute can tell you what is connection route will be go through and where is connection was died.

4. Check cloudStatus for current issue or submit ticket to us, so we can looking further.

Brian Frederick

Brian Frederick has written 18 articles

Brian Frederick is geek guys indeed! He can handle all server-related problem. Brian has been work with several datacenter. So we can trust him when problem occurs.